About this policy

This policy explains how Optimus Flavours and the restaurants operating under it collect, use, share, and protect personal information when you visit our websites, use our apps, place orders, or interact with our services.

Information we collect

We collect information you give us and information collected automatically:

• 1. Information you provide: name, email, phone, delivery address, reservation details, order history, feedback, and any messages you send us.
• 2. Payment information: card or payment details are processed by third-party payment providers; we receive only the information necessary to confirm and record transactions.
• 3. Automatically collected: device details, IP address, browser, cookies, analytics data, and (where permitted) approximate location to support delivery and personalization.
• 4. Third-party sources: information shared by delivery platforms (for example Swiggy, Zomato), reservation systems, or social accounts if you connect them to our services.

How we use your information

We collect information you give us and information collected automatically:

• 1. To process and fulfil orders, deliveries, and reservations.
• 2. To communicate order updates, confirmations, and support responses.
• 3. To improve menus, services, and customer experience across our restaurants.
• 4. To send marketing communications when you opt in (you can unsubscribe anytime).
• 5. To detect and prevent fraud, and to comply with legal obligations.
• 6. For analytics and business insights to make better operational decisions.

When we share information

We share personal information only as needed and in the following ways:

• 1. Within Optimus Flavours: your details may be shared between restaurants under the Optimus Flavours umbrella to provide consistent service, loyalty benefits, and to fulfil requests.
• 2. Service providers: delivery partners, payment processors, reservation platforms, marketing providers, and analytics vendors. They receive only the data required to perform their service and must protect it.
• 3. Legal and safety: when required by law, to respond to legal processes, or to protect our rights, customers, or the public.