ABOUT US

Optimus Flavours is the parent entity for a group of food and beverage outlets. Each restaurant or sub-brand operates under this umbrella, but all follow the policies, rules, and standards set out in this document. References to “we,” “our,” or “us” include Optimus Flavours and all its associated restaurants.

USE OF OUR SERVICES

You may use our services for personal, non-commercial purposes. You agree not to:

• 1. Misuse our platforms or interfere with their operation
• 2. Engage in fraudulent or unlawful behaviour
• 3. Copy, modify, or distribute any content without permission
• 4. Use our name or branding in a misleading way

We reserve the right to refuse service or restrict access if we believe these Terms have been violated.

MENU, PRICING, AND AVAILABILITY

Menu items, pricing, offers, and availability may vary between our restaurants. We may update or discontinue items without prior notice. Taxes, delivery charges, and packaging fees may apply depending on the location and ordering method.

Images used in menus or promotional material are for representation and may not exactly match the served items.

Orders and PAYMENTS

When placing an order (in-person, online, or through delivery partners):

• 1. You must provide accurate information
• 2. Payments must be completed through approved methods
• 3. Orders are confirmed only after successful payment (where applicable)

If a payment fails or is reversed, we may cancel the order. Any fraudulent transaction will be investigated and may be reported to authorities.

Delivery and Pick-Up

Delivery times are estimates and may vary due to traffic, weather, or operational constraints. We are not liable for delays beyond our control.

For pick-up orders, food must be collected promptly to maintain quality. Once the order leaves our premises, responsibility for handling and storage lies with the customer.

Refunds, Cancellations, and Complaints

We aim to deliver the best experience. If something is wrong with your order or dining experience:

• 1. Contact the concerned restaurant or customer support immediately
• 2. Provide the order ID, bill, or relevant proof

Refunds or replacements are issued at our discretion and may depend on the nature of the complaint. Orders once prepared may not be eligible for cancellation.

Food Allergies and Dietary Information

While we try to provide clear information on ingredients, our kitchens may handle common allergens. Cross-contamination is possible.

Customers with allergies or dietary restrictions must inform the staff before ordering. We cannot guarantee allergen-free food.